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  • Jane recently purchased a new smartphone online. After a few days of use, she noticed that the phone had a defect

Jane recently purchased a new smartphone online. After a few days of use, she noticed that the phone had a defect, and some of its features were not working properly. She contacted the seller, and they agreed to replace the phone. However, when the replacement arrived, it had the same issues. What is Jane's responsibility as a consumer in this situation?

Option: 1

Jane should accept the replacement and continue using the defective phone


Option: 2

Jane should demand a refund for the defective smartphone


Option: 3

Jane should leave a negative review for the seller and keep the replacement


Option: 4

Jane should fix the issues with the phone herself to avoid further inconvenience.


Answers (1)

best_answer

Jane's responsibility as a consumer in this situation is to ensure that she receives a working product in exchange for her purchase. Since the replacement phone also has the same issues, it indicates a persistent problem with the seller's product. In such a case, Jane has the right to request a refund for the defective smartphone to protect her consumer rights and avoid further inconvenience. hence option b is correct.

Posted by

jitender.kumar

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