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  • Read the passage and answer the question that follow. A consumer is defined as a person who buys any good or avails a service for a considera

Read the passage and answer the question that follow.
A consumer is defined as a person who buys any good or avails a service for a consideration.  It does not include a person who obtains a good for resale or a good or service for commercial purposes.  It covers transactions through all modes including offline, and online through electronic means, teleshopping, multi-level marketing or direct selling. Six consumer rights have been defined in the Bill, including the right to: (i) be protected against the marketing of goods and services which are hazardous to life and property; (ii) be informed of the quality, quantity, potency, purity, standard and price of goods or services; (iii) be assured of access to a variety of goods or services at competitive prices; and (iv) seek redressal against unfair or restrictive trade practices. Consumer Disputes Redressal Commissions (CDRCs) will be set up at the district, state, and national levels.  A consumer can file a complaint with CDRCs in relation to: (i) unfair or restrictive trade practices; (ii) defective goods or services; (iii) overcharging or deceptive charging; and (iv) the offering of goods or services for sale which may be hazardous to life and safety. 
The central government will set up a Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers.  It will regulate matters related to the violation of consumer rights, unfair trade practices, and misleading advertisements.  The CCPA will have an investigation wing, headed by a Director-General, which may conduct inquiry or investigation into such violations. The CCPA may impose a penalty on a manufacturer or an endorser of up to Rs 10 lakh and imprisonment for up to two years for a false or misleading advertisement.  In case of a subsequent offence, the fine may extend to Rs 50 lakh and imprisonment of up to five years.
CCPA can also prohibit the endorser of a misleading advertisement from endorsing that particular product or service for a period of up to one year. For every subsequent offence, the period of prohibition may extend to three years.  However, there are certain exceptions when an endorser will not be held liable for such a penalty.
Question
X purchased land from a registered property dealer. X, later on, discovers that Y was the rightful owner of the land and that the property dealer had forged the documents related to the land. What would be your best suggestion for X?

 

 

Option: 1

X should file a property suit

 


Option: 2

X should file a case for forgery

 


Option: 3

X should seek redressal from the consumer forum

 


Option: 4

X should file an FIR against the police

 


Answers (1)

The best way for X to obtain a remedy is through the consumer courts. Matters in consumer courts are solved at a much faster pace than civil and criminal matters. Here X is a consumer of the property dealer and is entitled to seek redressal.

 

Posted by

Sumit Saini

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