To,
Mr.Ramesh Ahuja,
Sec- 14 Lalbagh,
Lucknow.
Subject- Apology for poor quality of the product.
We have received your letter of complaint about the poor quality of the furniture - set delivered at your residence by us on June 6, 2021. You are indeed a valued customer of ours and we apologise for the poor finish quality of our furniture. We would be grateful if you would intimate to us a suitable time when the furniture could be picked from your residence so that we could replace it, as desired by you. Naresh Rao.