You purchased a defective electronic gadget from an online retailer, and despite multiple attempts to contact their customer support, you haven't received any response. You want to resolve this issue. What should be your next step?
Continue trying to reach customer support through the same channel
File a complaint with a consumer protection agency
Write a negative online review about the retailer
Give up on trying to get a refund
the consumer redressal system is the best option. thus option B is the correct option.